Sean Everett

Background

About Sean Everett

I am an accomplished and results-oriented professional with extensive technical and commercial experience in the service delivery management, agile/ strategic project support, resolving complex technical issues, and enabling timely and cost-effective delivery to improve user experience. I have a solid track record of reviewing, creating, and applying new processes and procedures using lean methodologies and executing new service management tools (ServiceNow) & (ConnectWise) to enable continuous improvement in all aspects of IT estate. I have repeated success leading multiple teams of managers and engineers, building document management system to manage workflow, automating weekly and monthly reporting, and adhering to customer agreed SLA’s through using ITIL best practice as a foundation. I am an analytical planner adept at identifying and isolating business challenges, as well as devising resolutions to mitigate risk. I have demonstrated communication skills combined with proven ability to establish robust relationships and synergies across business lines to drive positive change. Below are some of my key accomplishment that I have attained: • Raised the quality of service to the business and provided a solid foundation for the management of IT services through the implementation of ITIL V3 processes across IT Services. • Managed a team of IT professionals and developed business critical systems to support the development and delivery of strategic projects and the 24/7 P&O Ferries IT service desk operation. • Led multiple service desk transitions from outsourcing to insourcing, implemented ConnectWise service management tool as well as Service now, and automated both weekly and monthly reporting. • Drove automation of code deployment from Dev, Test, and Production using webMethods platform which removed manual booking process and allowed freight clients to book directly via any format. • Rolled out IT infrastructure, hardware, and retail systems to new vessels, implemented P&O UK ports passport solution to send data to HMRC, as well as led desktop rollout project of over 1500 users. • Achieved outstanding cost savings on support costs and increased production revenue by reducing major incidents consistently year on year.