Sean Helms
Senior Manager Technical Support at Tungsten Automation
Based in Irvine, United States
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Seniority
Manager
Department
Information Technology
Location
Irvine
Industry
Software Development
Company size
1.5K
Contact information
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s•••••••@tungstenautomation.com
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Background
About Sean Helms
Steering Kofax's technical support team, my focus lies on implementing processes that ensure world-class service and response times. My tenure as a Lead Technical Support Engineer honed my skills in IT integration, incident management, and critical-issue escalations, which I now leverage to guide our team towards the company's strategic goals. Our team thrives on collaboration, enabling partners and key customers to navigate complex technical landscapes with minimal production impact. With a robust background in systems administration and a commitment to continuous improvement, I ensure that our Fortune 500 clients receive unparalleled support around the clock.
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