Sean Keating

Background

About Sean Keating

Proactive, accomplished, hardworking and capable of achieving objectives. Self-confident, strong communication and interpersonal skills achieved through management experience and producing world class level of service. Proven leadership skills involving managing internal and external customers, developing and motivating teams to exceed their objectives. Honest, reliable, flexible, a quick learner, with proven ability to work both individually and as part of a team. Performance and results-driven with experience in the strategic planning and delivery of global operations within IT/technical environments. Designs and employs process and procedure improvements to drive productivity and process improvements. Champions world class customer support, operations efficiency and business growthAreas of expertise :Operational Service Delivery • ITIL implementation • Program / Project Management • Transition Management • Strategy / Corporate Planning • Commercial / Bid Management • Account Management • Pre / Post-Sales Support • Customers Relationship Management • Shared Services • Direct / Cross-functional Team Management • Product Information Management • Complex IT Solutions Management • Service Level creation and Management • Incident/Problem and Change Management • Disaster Recovery • Risk Management • Business Continuity