Sean Marrett
Diagnostic Tools Qa Engineering at Apple
Based in Cedar Park, United States
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Seniority
Other
Department
Other
Location
Cedar Park
Industry
Computers and Electronics Manufacturing
Company size
168K
Contact information
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s•••••••@apple.com
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Background
About Sean Marrett
Over 10 years of technical support experience with a specialty in iOS and macOS devices. Extensive technical manager call request de-escalation skills. Specialty in finding out root cause for low technical escalation quality scores and formulated plans and strategies through mentoring to help raise scores, and reduced unnecessary escalations by 41% during my time as lead analyst. Experienced in working with Field Product Quality and Field Service Diagnostics Engineering teams with validating diagnostics for new and sustaining products readiness and introducing a new diagnostic tool in the field. Currently with the Health Specialist team with Apple, providing regulated support for health products and services.
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