Sean Rowed
Senior Manager Sales, Commercial at Genesys
Based in Pickering, Canada
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Seniority
Other
Department
Other
Location
Pickering
Industry
Software Development
Company size
8.5K
Contact information
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s•••••••@genesys.com
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Background
About Sean Rowed
Summary: Results driven consultative sales professional that is motivated by my customer’s success. Focused on business challenges and developing creative solutions that deliver unique value. Passionate for customers and over a decade of experience related to the contact centre, communications, and business process. Consultative Sales Expertise: Highly accomplished sales professional in the enterprise IT/software/CaaS industry with a proven track record of consistently exceeding sales targets Recognized for effectively applying strategic and value-based selling methodologies in complex sales situations to sell enterprise applications Established and maintain trusted relationships/contacts with various levels of IT/LOB in enterprise sector and partner ecosystem Customer Focus: I work for my customers/prospects to identify opportunities and leverage my expertise to build, quantify and articulate Business Case/ROI to invest in solutions to deliver best in class customer experience. I work with market leaders in all verticals that have one thing in common – recognized leaders, delivering exceptional customer service. I strive to always be a trusted advisor in all my business relationships. Specialties: Contact Centre PBX / IP-PBX ACD / multimedia queuing Quality monitoring & reporting IVR & self service automation Knowledge management Workforce management (WFM) Real-time speech analytics CTI (Computer Telephony Integration) Speech Recognition Unified Communication Outbound Dialing CRM Integration SIP CaaS / SaaS Solution Selling Business Process Automation
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