Verified recordTelecommunications

Sean Shuffler

Statistical Specialist at At&t

Based in McDonough, United States

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Seniority

Staff

Department

Science

Location

McDonough

Industry

Telecommunications

Company size

180K

Contact information

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Email

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s•••••••@att.com

Phone

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Background

About Sean Shuffler

Description of qualification: Responsible for the implementation of total quality, methods and procedures, and process programs for a business unit. Key Roles and Responsibilities: Leads the design, facilitation, and training related to total quality plans. Leads the planning, developing, and implementing of techniques which will ensure quality levels are maintained. Collects data to identify root cause of problems and recommends and implements solution. Identifies and evaluates performance against process requirements and aligns improvement to performance shortfalls. Confer with staff on the use of re- engineering techniques to improve process performance and product quality. Delivers presentations and training courses to a diverse audience. Surveys, analyzes and develops best practices for techniques and processes. Review designs, establishes procedures and techniques for control of quality standards, directs inspections, coordinates manufacturing and engineering, and confers with customers to define and resolve quality problems. Assesses projects to analyze risks and costs and makes related recommendations to avoid jeopardizes. Identifies the method and process deficiencies that may inhibit effectiveness. Provides direction for defining process flows, business rules, and user requirements. Leads the development and implementation of operational performance metrics, process control points, and results management. Employ tools such as Six Sigma methodology to accomplish business objectives. Facilitates complex and or organizational process improvement activities. Facilitates the identification, analysis, development, and documentation of process improvements. Writes and or edits documents such as procedure manuals, user manuals, programming manuals, service manuals, operational specifications, and related publications to communicate clearly and effectively.

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