Sean Smither

Background

About Sean Smither

Developed ROI requirements for DITA and content management system project. Managed publication requirements for new “ground up” designed model introduction and launch with cross-functional team. Placed 2nd in annual Quality Assurance competition for cross-departmental Parts and Service News process improvement team in 2007. Reestablished Customer Support System (CSS) quarterly deliveries of electronic publications after two years with only semi-annual deliveries. Transitioned the move of Publication department to Training facility without the loss of services during new model introduction volume of 45 models in FY2006. Negotiated with printing vendors to transition to “print-on-demand” delivery while reducing printing costs by 10%. Created and maintained Departmental Publication Standards that resulted in a 35% overall decrease in writing time required over 5 years. Installed writers at two plants for local interface with Design Engineering staff. Graduated from inaugural “Komatsu University” manager training program for Project management. Determined backlog of Parts and Service News requests and implemented recovery plan that reduced backlog from 180 days to less than 10 days. Coordinated new model introduction requirements with multiple departments for on-time product launch for publications 100% of the time. Established electronic tracking system for Engineering Change Notice management. Designed, implemented and managed desktop authoring software change in Consolidated Engine documentation process into one format for all Parts Books. Created new standard for Operator’s Manual format. Improved Shop Manual procedures for a 25% decrease in time required to complete manual. Earned meritorious promotion to Corporal. Converted training record keeping from manual to database system. Specialties: FrameMaker template design, technical documentation creation and design, Project Management