Sean Sumner
Senior Corporate Deskside Support Engineer at Equans
Based in Leeds, United Kingdom
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Seniority
Staff
Department
Information Technology
Location
Leeds
Industry
Environmental Services
Company size
15K
Contact information
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s•••••••@••••••.com
Phone
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Background
About Sean Sumner
I have 18+ years’ experience in IT ranging from service desk support, 1st line and 2nd line support and desk-side engineer support. I’am a quick learner of bespoke systems and programs as well as having a good understanding of SLA and KPI, Information Governance, ITIL and GCSX. Competent with older operating systems and current including Windows 10/11. Office 365 online and local. Experience with Windows Server 2003/2008/2010/2012/2013. VDI/Citrix and VMware. Competent with Active Directory/Hyena and MS Exchange. Group Policy and Permissions. Builds, Installs and Packages, SCCM, Deployments, backups and restores. Laptop and Desktop builds and basic repairs. Hardware and Operating system rollouts. Cisco VOIP support. Good with admin tasks such as data entry, order processing, scheduling, reporting, fault and trend analysis. Experienced with home support. Encryption software. Android/iOS/Windows mobile device support including InTune/MDM. Experience with training and inducting new staff across various systems and SharePoint administration.
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