Seeba Mohan

Background

About Seeba Mohan

Result-orientated Customer success,project,program, manager with over 15 years of experience in handling Global Customer success, project,program management, management including Global Customer Support, Global Logistics Support, Project Coordination, Project and program end to end management.Worked with Customers Globally, handling their project releases, program releases etc.Worked on Global projects directly with Customers in EMEA,APAC and US, handling release management, change management and escalation managementLead multiple projects to assist Customers globally to improve logistics hardware delivery and quality of Customer Support.Analysed Customer Satisfaction metrics and worked on improving performance of team members to improve CSAT.Received rewards such as "Living Our Values" from the CEO for being the best representative of Company values and helping Customers worldwide in multiple projects and also being the "Go to" person for internal stake holders and also the "Go Beyond" award from peer recognitionWorked as the main point of contact for Global teams for any escalations/queries related to Customer management.Trained over 200 representatives in Customer Support and Logistics management team.Coordinated and actively participated in the Customer Support Outsourcing project to Vendor organisation and was actively involved in resource deployment, process documentation, training, on job assistance, Quality management and monitoringAlso worked on Training Delivery, CRM enhancement requirements handling, testing the CRM changes, compliance audits, in end to end project /program management experience of planning, executing, managing, closing projects/programs for the global Customer and Logistics Support team.s. A fast and eager learner, I am detail oriented and adopt to changing project requirements quickly to meet business goals. Comfortable with ambiguity and thrive in fast-paced environment.https://blog.netapp.com/lov-winner-seeba-mohan-gets-cheers-from-peers/