Selina Khanam

Background

About Selina Khanam

Head of Support at StaySafe with extensive experience in scaling businesses and driving organisational transformation. Leading global operations for our enterprise safety solution. Driving digital transformation through AI-powered innovations and automated workflows, whilst spearheading customer success initiatives across multiple regions. Expertise in implementing cutting-edge support solutions, including AI chatbots and intelligent knowledge bases that have significantly enhanced customer experience and team efficiency. Key achievements include establishing streamlined cross-functional workflows, implementing enterprise-wide automation solutions, and architecting customer onboarding processes that significantly reduced implementation times. Instrumental in platform integration during company acquisition, leading UAT and ensuring seamless transition across multiple products. Previously, as a key leader in a property firm, I drove company-wide expansion from start-up to established business, scaling operations from 80 to 300+ clients, whilst maintaining exceptional retention rates. Led complete digital transformation, implementing multiple CRM systems whilst building and mentoring high-performing teams across all operational areas.