Selina Leon
Front Office Manager at Ace Hotel Atelier Ace
Based in Canada
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Seniority
Manager
Department
Operations
Location
Canada
Industry
Hospitality
Company size
644
Contact information
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s•••••••@acehotel.com
Phone
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Background
About Selina Leon
Passionate Hotelier | Front Office & Rooms Division Expert | Pre-Opening Specialist With a deep-rooted passion for hospitality excellence, I bring years of experience across luxury, lifestyle, and full-service hotels, successfully leading pre-opening projects, managing front office and housekeeping operations, optimizing room revenue, and elevating guest satisfaction scores. I have demonstrated the ability to thrive in hotels of any size or style, delivering operational excellence and world-class guest experiences. Currently serving as a Front Office Manager, I specialize in strategic operations, team leadership, and high-quality service delivery in fast-paced, guest-centric environments. I am technology-driven, having configured and implemented PMS and operational systems from the ground up during pre-opening phases, including INFOR, Opera Cloud, and other key hotel technologies, streamlining operations and enhancing efficiency. I have also successfully completed a CRM course and am certified, strengthening my ability to leverage technology to improve guest engagement and loyalty. Key Areas of Expertise: Pre-Opening & Hotel Launch Strategy Front Office & Rooms Division Management (Luxury & Lifestyle) Revenue Optimization & Upselling Strategies Guest Experience & Loyalty Enhancement Technology Implementation & PMS Setup (INFOR, Opera Cloud, and other pre-opening systems) CRM Expertise & Certification Leadership & Team Development Throughout my career, I have played a pivotal role in driving operational excellence, implementing guest service innovations, and fostering a culture of continuous improvement. Whether it's enhancing TripAdvisor rankings, developing high-performing teams, or ensuring brand standards compliance, I am committed to delivering world-class hospitality experiences and I am committed to delivering world-class hospitality experiences across any hotel type or size. Let’s connect to discuss insights on hotel management, luxury hospitality, and industry innovations!
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