Selma Hamdache
Manager, Customer Care at Scotiabank
Based in Ottawa, Canada
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Seniority
Manager
Department
Customer/Client Service
Location
Ottawa
Industry
Banking
Company size
96K
Contact information
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s•••••••@scotiabank.com
Phone
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Background
About Selma Hamdache
Experienced leader and manager in both recruitment and telecommunication industries. Leading a team of coordinators to support the client's administrative needs. Passionate about employee engagement and customer satisfaction. Proficient in onboarding coordination, process mapping, reporting, and analytics. Versed in auditing projects, process optimization for different clients, and coaching to ensure continued growth and performance. Skills: Communication. Talent Management. Training & Development. Process Implementation. Reporting. Multi-Client Logistics. Applicant Tracking Systems. Customer Satisfaction. Onboarding. Coaching and Mentoring. Periodic Business Reviews
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