Selvakumar Balakrishnan

Background

About Selvakumar Balakrishnan

Accomplished IT Operations - Project - Program - People Manager & Certified Project Leader with 18+ years of experience driving service delivery, project management, and global IT operations. Recognized for blending strategic leadership with technical expertise to deliver innovation, efficiency, and measurable business outcomes. Certified Expertise – Certified Scrum Master, PMP with a strong background in agile delivery, governance, and IT operations best practices. Proven Leadership – Managed high-profile accounts (Woolworths, PNC, Thomson Reuters, Intel, PayPal ), ensuring customer satisfaction, SLA compliance, and seamless stakeholder engagement. Technical Savvy – Hands-on expertise in cloud (AWS, Azure), VMware, Windows/Linux administration, and end-user support AVD. Horizon View, Automation. Operational Excellence – Skilled in leveraging data analytics for process optimization, cost reduction, and strategic planning to drive continuous improvement. People-First Leader – Known for mentoring diverse teams, fostering engagement, and building high-performing cultures. Career Highlights: Spearheaded global teams delivering IT services across cloud, converged systems, and enterprise platforms. Implemented change management & strategic initiatives to exceed SLAs and KPIs. Drove continuous process improvements to resolve complex system challenges. Passionate about using technology and innovation to solve complex business problems, I thrive in dynamic environments where strategic thinking and collaborative leadership drive success.