Selvakumar Sadayappan

Background

About Selvakumar Sadayappan

An ambitious IT professional with 19+ years of working experience with Fortune 500 companies in network planning, design, implementation, operation, optimisation and troubleshooting. Experienced technical consultant and trusted adviser for enterprises in Collaboration and Contact centre domains. Experienced Vendor Manager who manages multiple vendors ranging Different BPOs across the globe, Different Service Providers and Hardware and Software vendors across the globe. Focused, self-motivated, with the ability to work under minimal supervision, possessing great analytical and logical thinking skills as well as excellent communication and interpersonal skills. Technical Expertise and Key Skills: Designing Call centres and strategies for the Startup and Global Enterprise companies. • UCS B-series and C-series server hardware architecture. • Consulting experience on Cisco Collaboration Portfolio (CUCM, CUC,CUE, CME, Voice Gateways, Cisco IM & Presence, Jabber) Consulting experience on Cisco Contact Centre Portfolio ( ICM, CVP, Finesses, Media Sense, PGs, CUSP, REMB ) • Migration Specialist (handled 100+ UC migrations from third party deployments to Cisco UC infrastructure) • Managed and troubleshoot complex upgrade/installation specific issues in small to large-scale UCS deployments. • On floor escalation support and mentoring juniors. • Strong remote troubleshooting skills with solid UC technical knowledge. • Expertise on VMware ESXi 4.x,5.x,6.x and vCenter. • Good Understanding of Windows Server 2012 (AD, DNS, DHCP, GPO) • Linux Administration skills. • Managing Large IP Telephony Deployment Projects • Automation of UC provisioning based on data analytics using MS Excel, SQL, AXL • L2/L3 Escalation Support on Day 0 and Day 1 of migrations. • Understanding of common designs for UC on UCS implementation. • Knowledge transfer sessions for customers, partners & internal stake holders. Expert in Genesys pure cloud domain ( Telephony and CC). Manages poly video infra for the financial company. Provide video design recommendation to the bank for their meeting rooms setup.