Selvan Albert

Background

About Selvan Albert

Results-driven IT leader of customer solutions with 10+ years in digital transformation, Salesforce & ERP strategy, implementation, and optimization which drives business transformation and operational efficiency. Proven expertise in successfully implementing Salesforce CRM (Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, and Pardot). Expert in enterprise application management, vendor negotiations, and contract management. Proven ability to align IT strategies, especially Salesforce strategies, with business objectives while building executive-level relationships. These skills lead to high-impact projects that enhance user experience, process automation, and enterprise scalability and efficiency. Skilled in strategic planning, budgeting, and large-scale Salesforce implementations, with a track record of delivering innovative value-driven solutions that optimize business performance and accelerate digital transformation. Core Competencies • Enterprise Application & IT Strategy • Salesforce, D365, SAP, ADP, & Analytics • Digitalization & Process Optimization • IT Governance, Risk, & Compliance • Vendor Management • Team leadership and talent development • Onsite – Offshore Delivery Model • Budget Management & Cost Optimization • IT Operations for mergers, & acquisitions. • Stakeholder & Executive Alignment • Experienced in Salesforce, D365, Snowflake, Power BI, Tableaus Experienced Cloud), SAP ERP, SAP CRM, C4C, Call Center, Ecommerce, Marketing, Migration, Integration Projects Skills and Certification • Certified Salesforce Administrator • Certified Salesforce Service Cloud Consultant • Certified Salesforce Platform App Builder • Certified Experienced Cloud Consultant • Certified SCRUM Master • Certified in Flosum Release Management • Certified in Azure Fundamentals • MS Office: Excel, Word, Visio, PowerPoint, SQL and MS Project, SharePoint, etc.