Semih Akan
Principal at Mastercard
Based in Dubai, United Arab Emirates
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Seniority
Director
Department
Education
Location
Dubai
Industry
IT Services and IT Consulting
Company size
47K
Contact information
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s•••••••@mastercard.com
Phone
5 credits+971 ••• •••• ••••
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Background
About Semih Akan
15 years of hands-on experience in management consulting developing customer-driven business strategies in the areas of customer experience management, mobile payment systems, loyalty program development, big-data analytics and mobile virtual network operators. Managed projects and lead business development efforts for several high profile clients across different verticals in MEA focusing on strategy, design and execution: Strategy- Go to Market/Growth Strategy - Corporate Strategy - Interaction Strategy - Omni-Channel Strategy - Customer Experience Strategy - Data Monetization Design- Operating Models Design - Operational Excellence - Customer Experience Management - Customer Loyalty & Retention - Mobile Virtual Network Operators - Customer Journey Mapping Execution- PMO Setup & Execution - Organizational Restructuring & Transformation - Loyalty Program Development - Large Scale Operating Models Roll-out - Campaign Management Implementation - Next Best Action - Digital Transformation - ROI Optimization
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