Senami Mathew
Ecobank Nigeria Contact Centre Quality Assurance Analyst July 2023 Present at Ecobank Nigeria
Based in Nigeria
7-day free trial · no credit card
Seniority
Other
Department
Other
Location
Nigeria
Industry
Financial Services
Company size
7K
Contact information
Reveal Senami's email and phone
Direct contact data is gated. Sign up and reveal. You only pay for verified records.
s•••••••@ecobank.com
Phone
5 credits+234 ••• •••• ••••
You only pay for valid records. Bounced emails and disconnected numbers cost nothing.
Background
About Senami Mathew
I’m a passionate and results-oriented Quality Assurance Analyst with a strong background in contact center quality management and customer experience delivery. With experience evaluating over 80+ interactions monthly, I specialize in performance coaching, SLA compliance, training facilitation, and process optimization—with a consistent track record of reducing churn and enhancing customer satisfaction. I hold multiple customer service certifications and have been recognized as- Top Female Performer at Ecobank - Best Agent (twice) for outstanding quality and empathy - Knowledge Sharing Coordinator at the contact center I leverage root cause analysis, agent coaching, data insights, and scorecard design to deliver real improvements in team performance and customer outcomes. My ultimate goal is to bridge customer expectations with service delivery excellence, while supporting cross-functional teams to exceed KPIs. Key Skills: Quality Assurance | Customer Retention | Call Center QA | Agent Training | Coaching | Compliance | Customer Loyalty | First Contact Resolution | CRM Tools | SLA Monitoring | Emotional Intelligence Let’s connect if you’re looking for a QA talent who combines technical precision with deep customer understanding.
Decision-makers
Other people at Ecobank Nigeria
- OAStaff
Oluwapelumi Adebiyi
Artificial Intelligence Specialist · Information Technology
- RPStaff
Ruth Pius
Customer Service Officer · Customer/Client Service
- BKStaff
Babatunde Kayode
Financial Sales Consultant · Finance & Accounting
- AOStaff
Ayodeji Oluwasola
Relationship Manager · Finance & Accounting
- RRManager
Rashidat Raji
Head Teller · Operations
Build a list of verified contacts at Ecobank Nigeria
Free for 7 days · 50 credits · no card · only pay for verified records.
Reach more buyers like Senami
250M+ professionals with verified email and phone. You only pay for records that actually verify.
7-day trial · no credit card · cancel anytime