Sendil Kumar

Background

About Sendil Kumar

Strategic O2C Leader with 15+ years of experience optimizing Global Collections for industry leaders in SaaS, software, and safety certifications. Expert in spearheading process integration within GBS & GCC environments to maximize cash flow and minimize bad debt. A tactical people manager dedicated to streamlining operations, resolving complex disputes, and driving high-performing teams to exceed ambitious cash goals. Core Competencies•Finance Transformation & Digitalization: Leading O2C/C2C digital transformations, establishing GCC operations, and implementing AI-first, scalable automation for system landscapes.•Strategic Collections Management: Designing optimized dunning strategies, automated prioritization workflows, and proactive dispute identification to reduce high-dollar controllable aging.•Operational Excellence: Expert in root-cause analysis (RCA) to eliminate collections bottlenecks and streamlining Cash Application through remittance capture automation.•Financial Reporting & Forecasting: Generating weekly/quarterly cash forecasts using Weighted Average Days Paid models; tracking DSO, CEI, and Bad Debt reserves.•Cross-Functional Leadership: Partnering with Deal Desk, Sales, Legal, Tax and Revenue teams to resolve upstream errors and eliminate payment friction.•SaaS & Compliance Expertise: Knowledge of SaaS subscription/consumption models, ASC 606 (Revenue Recognition), and ASC 326 (CECL model).•Audit & Governance: Managing external audits and ensuring rigorous documentation and compliance with global financial standards.Leadership & People Management•Global Team Orchestration: Directed high-performing, multi-regional teams of 20+ direct reports across North America, EMEA, LATAM, and Southeast Asia, ensuring seamless cross-border collaboration and goal alignment.•Talent Development & Retention: Managed the full employee lifecycle - recruitment, onboarding, and performance management while architecting professional development paths that fostered internal growth and reduced turnover.•Operational Excellence: Led daily management activities with a focus on continuous improvement, empowering teams to meet and sustain ambitious departmental KPIs through mentorship and process innovation.•Strategic Conflict Resolution: Acted as the primary escalation point for complex global accounts, resolving high-level roadblocks and cross-functional friction to maintain operational flow and customer satisfaction.