Serena Black

Background

About Serena Black

Hi, I’m Serena. I’m a strategic enablement leader who helps people and systems find clarity amidst complexity. Over the last decade, I’ve led teams through everything from property tax compliance and SaaS implementations to client education. Along the way, I found my sweet spot, where tax technology, customer enablement, and solution strategy meet. Today, I lead Solutions Consulting & Customer Enablement at tax.com. My focus? Turning complexity into momentum. Whether I’m partnering on an enterprise deal, designing scalable training or collaborating with Product to improve the experience, I’m always working toward one goal: helping teams and clients get real value from the tools they use. I’ve been called a thoughtful powerhouse, energized in the spotlight, but most strategic in the stillness. I bring structure to ambiguity, simplify the technical and ask the questions that move things forward. If you’re passionate about building more innovative client experiences, empowering teams or making strategy work, let’s connect.