Serena Corby
Director of Client Satisfaction at Kingstowne Lawn & Landscape
Based in Alexandria, United States
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Seniority
Director
Department
Customer/Client Service
Location
Alexandria
Industry
Consumer Services
Company size
22
Contact information
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s•••••••@kingstownelawn.com
Phone
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Background
About Serena Corby
As the Director of Client Satisfaction at Kingstowne Lawn & Landscape, I lead a team of experts in delivering exceptional service and satisfaction to our residential and commercial customers. With over 25 years of experience in customer satisfaction, sales, and operations, I have a proven track record for generating new business, cultivating strong relationships, and exceeding expectations in both the consumer and commercial markets. My core competencies include product adoption, key metrics, warranties, consultative and value-based selling, customer service/delight training, and continuing education instruction. I am also a certified CX/Customer Services professional from the University of Richmond, where I serve on the Customer Experience Advisory Board. I am passionate about improving the quality and reputation of the lawn and landscape industry, and I enjoy working with a team that shares this vision. I am always open to networking and learning from other professionals in this field.
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