Serena M.

Background

About Serena M.

With over 20 years of work experience, my foundation centers around the passion I have for the written language in a multitude of formats and elevating the work experience of others through purposeful mentorship. With people being at the forefront of all businesses, the overall success of an organization is cultivated through positive leadership. Blending the art of language with the science of business to craft compelling narratives that drive results, I hold a Bachelor's in English Literature and a Master's in Business Administration, intertwining my passions together with a depth-focused educational journey to apply these concepts in real-life settings. With over 3.5 years at Growth99 as a content writer, Content Director, Director of CX, and Director of Business Operations, I have had the pleasure of creating impactful strategies that have led to the overall success of the company. Highlights of my tenure include building processes centered around efficient content creation, developing Customer Experience from a team of one to a team of incredible representatives focused on delivering forward-thinking customer service, and developing operational procedures that drive internal successes and support revenue growth.