Serena Nardin
Senior Service Designer, Project Lead at Assist Digital
Based in Milan, Italy
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Seniority
Other
Department
Other
Location
Milan
Industry
IT Services and IT Consulting
Company size
2.7K
Contact information
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s•••••••@assistdigital.com
Phone
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Background
About Serena Nardin
CX & Digital Innovation professional with 10+ years of experience across banking, insurance, energy, healthcare, and telco. I design and optimize customer journeys, from insight to execution, turning data into strategic roadmaps, KPIs, and measurable improvements. Skilled in CX mapping, service design, and go-to-market strategy, I work with multinational teams and C-level stakeholders to drive customer-centric transformation. Passionate about innovation, I connect design thinking and strategy to deliver business impact.
Decision-makers
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