Serena R.

Background

About Serena R.

Now EMEA Marketing Manager at NUSO, my experience in telco companies started in 2019 with Mida Solutions (Now NUSO Italia), a company that since 2004 had been providing globally applications to record and manage business communications, even for critical environments as command & control, transportation and finance. NUSO is a global service provider, enabling partners, providers, and enterprises to deliver orchestrated, outcome-rich conversations at scale. As a Communications Experience Orchestrator, NUSO combines real-time AI, intelligent routing, and direct control of its global carrier network to power secure, scalable solutions across unified communications, collaboration, contact center, messaging, and customer engagement. Our platform enhances service quality and customer experience through live transcription, sentiment detection, and network-aware automation — helping providers manage both performance and personalization in real time. With orchestration across every communications layer — including voice provisioning, FedRAMP-aligned compliance, SMS/MMS routing, call recording, and CX workflows — NUSO enables secure, high-performance connectivity and engagement across global markets and cloud-hybrid infrastructures. NUSO is ISO 27001:2022 certified and operates globally across the United States, Canada, UK, and EMEA. We are built on a partner-first model that supports MSPs, resellers, and enterprise platforms with the agility, security, and insight to scale customer experiences anywhere.