Sergio Cuenca Guirado

Background

About Sergio Cuenca Guirado

ITIL4 Expert / Technical Manager at Grifols focused on IT services delivery- IT Service Management tool. Maintenance and support for all ITIL processes life cycle (change mgmt, incident mgmt, problem mgmt, among others)- Application Development Lifecycle Management stack including ADLM tool (requirements and tests management, gxp compliance) and Test Automation tool- Enterprise architecture modeling and definition. Main responsibilities-Technical leader and product owner, ensuring the platform's scalability, compliance, and alignment with evolving business and operational needs-Managing teams with agile methodologies (scrum) in order to provide highest value to customers-Lead projects with the participation of teams from all IT areas-Participation in the roadmap definition for the services/tools and providing innovative ideas to improve efficiency-Participation in cross areas initiatives to standarize, assess and propose processes improvements. Main skills-Itil expert (v.4) focused on IT service delivery-Lean mindset with a good innovative capacity-Good technical skills (developer background) that allow to perform a zoom in when it is required-Good communication skills with both technical and business units-Knowledge of different regulations (GXP, SOX), audit readiness, and IT governance practices.