Sergio Mateus

Background

About Sergio Mateus

With a solid background in managing LATAM market opportunities, I've honed my core competencies in renewal retention and account management at KnowBe4. My mission is to ensure customer satisfaction aligns with our organizational goals, leveraging my bilingual abilities to foster robust relationships and navigate diverse market landscapes. My approach integrates KnowBe4's mission with my dedication to driving growth and retention within the competitive tech space. Since April 2024, my role as a Renewal Specialist at KnowBe4 has involved strategic collaboration with Customer Success Managers to optimize renewal outcomes. I tackle customer objections head-on, negotiate favorable terms, and employ effective pricing strategies. My consistent achievement of booking targets is a testament to my focus on proactive customer engagement and meticulous CRM management. The skills I've cultivated here are built upon a foundation of exceeding sales targets and building lasting client relationships from my previous role at Citi.