Sergio Oliveira

Background

About Sergio Oliveira

Over 30 years of experience in management services, operations and logistics, which allowed the formation of a solid and broad knowledge of these areas, from the installation of a service structure throughout its management organization chart and the improvement of processes and costs reduction. • Broad and systemic vision in the management of areas of operation as BackOffice Service Consumer, Service Network, Service, Supplies, Support, Technical Training and Trade, Spare Parts Logistics and central repairs. Both industry and retail. • Experience in retail (Novo Mundo) structuring the whole area of ​​services, technical assistance and furniture assembly in 7 brazilian states with staff of over 750 employees. Centralized maintenance products and advanced inventory of moving parts, for the care of 170 stores and e-commerce. • Experience in the supply chain of spare parts, sale of parts and services. • Management of over 900 contractors, accounting for the quality and cost of services. • Responsible for the relationship and implementation of technical assistance agreements with major retailers like CASAS BAHIA, PONTO FRIO, CBD and INSINUANTE, Magazine Luiza, Rede Eletrosom, ELETROZEMA among others. • Nine years experience in Training area, coordinating teams of trainers, developing training strategies, teaching materials and teaching training throughout Brazil. • Broad IT vision for requirements gathering, design scope, approval and system implementation. Service system design and implementation of a Relationship Center, Online Support and parts sales. Advanced Office package. • Responsible for the significant reduction of complaints from consumers and retailers for proactive action. Cost reduction and methods and processes review. • Available to live in another city and willingness to travel.