Seshadeva Barika

Background

About Seshadeva Barika

Servicenow Consultant of 20+ years of experience with extensive subject matter expertise in IT Services Management (ITSM - Servicenow), ITOM, ITBM, HR, AI, PA,GRC, Secops, CSM, now Assist, Agenti AI, and ITIL, methods, processes, tools implementation, integration and developing cost effective solutions to meet customer business requirements. Over 120 months of experience in ITSM tools and process implementation / integration for various Global clients. Extensive knowledge in globally recognized ITSM tools like, Service Now, BMC Remedy, HP Service Manager ITSM tool and ITIL process implementation experience. Handled multiple projects for IT Service Management (ITSM) tools implementation and customization based on ITIL best practices and project management based on PMI best practices. ITIL Service Support areas of Incident, Problem, Change, Release, Configuration Management and Service Desk Certification: ServiceNow Certified System Administrator ServiceNow, Dec 2019 Micro – Certification- Application Portfolio management ServiceNow, April 2019 Micro – Certification- Automated testing Framework ServiceNow, Dec 2019 Micro -Certification – Virtual Agent ServiceNow, March 2020 Agile Scrum Master Certificate EXIN, June 2018 PRINCE2 Practitioner Certified from PEOPLE CERT PRINCE2-Foundation Certified PEOPLE CERT 7 178 Microsoft Project 2010 Managing Projects Certified from Microsoft PE L201 Wireless LTE Certified, Infosys ITILv3 Intermediate–Op Support & Analysis (OSA)Certified from Exin ITIL Foundation Certified from Exin Configuration Controller certified from Infosys Global Collaboration Infosys Strategic Thinking from Infosys Strategy Execution from Infosys Innovation Implementation from Infosys Business case Developing from Infosys Change Management from Infosys Business Plan Development from Infosys Leading and Motivation from Infosys