Seth Botnick

Background

About Seth Botnick

As an operations leader and chief of staff, I bring 11+ years of experience leading ~25 high-profile strategic operations projects and business transformations. I served as the right-hand to the C-suite including the President/CEO on strategic initiatives. Improved customer satisfaction and engagement and generated large cost savings by instituting new processes and systems. I’ve been told I’m effective at organizing chaos and telling stories from the data that advance the business. As a team leader, my approach is to both empower my team via delegation and a sense of ownership and lead by example. Highlights:• Led projects that improved customer satisfaction and turnaround time, and substantially reduced expenses. Examples:­ - Eliminated a layer of bureaucracy/redundancy in the billing system, reducing business-line expenses by 15%.­ - Developed and executed strategic vision, including new ERP, that freed sales from back-office concerns, enabling a 25% increase in revenue.­ - Project managed a new customer service initiative that improved satisfaction by 50% in three months.• Managed and motivated project teams of up to 15.• Partnered productively with Finance, Sales, Marketing, Facilities, Technology, and Operations colleagues.• Led teams of up to 10 professionals, including operations associates. Saw high retention of strong performers.