Shae Marlow
Digital Customer Experience Lead at Ech Inc
Based in Adelaide, Australia
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Seniority
Manager
Department
Customer/Client Service
Location
Adelaide
Industry
Wellness and Fitness Services
Company size
412
Contact information
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s•••••••@ech.asn.au
Phone
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Background
About Shae Marlow
Senior Customer Experience & Digital Strategy Leader with 15+ years of experience designing and delivering customer-first solutions across sports, entertainment, digital, media, marketing and streaming. I specialise in building data-driven CX strategies that integrate digital product, CRM platform transformation (Salesforce, Dynamics 365), AI-powered automation, marketing enablement, service design, omnichannel engagement, and customer insights to drive business growth and customer satisfaction. My career spans high-growth start up product launches, digital transformations, CRM optimisations, complex service & CX design, AI integration and operational leadership, always balancing commercial outcomes with authentic human connection. I collaborate cross-functionally to simplify complexity and enable companies to scale while delivering meaningful customer value. Customer Experience | Product Management | CRM Implementation | Digital Strategy | Salesforce | Dynamics 365 | CX Automation | AI Chatbots | Technology & Media | Transformation | Omnichannel | VOC | Self-Service | Fractional CX | Service Design | B2C and B2B | Enterprise SaaS Partnerships
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