Shagun Singh

Background

About Shagun Singh

Client Relationship Management•Customer Success•Client Retention•Service Delivery•Solution-Oriented Approach•Strategic Partnerships•Cross-Selling•Customer Satisfaction•Revenue Growth•Problem Resolution•Service Level Agreements (SLAs)•Project Management•Account Planning• Onboarding of the clients and overseeing the implementation phase.• Partnering with business in building and executing employee retention strategies• Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and engagement.• Establish a trusted/strategic advisor relationship with each assigned client and drive the continued value of our services.• Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.• Advocate customer needs/issues cross-departmentally.• Working with different teams to deliver the client’s requirements.• Handling Complete Performance Management Process