Shagy Abdullah
Director Operations and Client Acquisition at Touchstone Communications
Based in Qatar
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Seniority
Director
Department
Other
Location
Qatar
Industry
Outsourcing and Offshoring Consulting
Company size
431
Contact information
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s•••••••@touchstonebpo.com
Phone
5 credits+974 ••• •••• ••••
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Background
About Shagy Abdullah
I have a varied experience of over 19 years in Customer Relationship Management and Process Management in Business Process Outsourcing. I am experienced in devising Operational models (Systems & Process), defining KPI's, and providing innovative solutions to accomplish Client's Objectives. Managing teams in Support and Operations and leading them to achieve their respective and Client's goals. I have also worked in Business Development, Client & Vendor Acquisition; Negotiation. Contract Management, Systems and Processes Setup and Management, MIS, Workforce Acquisition and Management, Training, Quality Assurance, Document Control and Management, Marketing, Sales Projections, and Sales force Management.
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