Shahid Sayed

Background

About Shahid Sayed

As a Customer Support Specialist with a strong foundation in technical support and travel technology, I specialize in delivering seamless user experiences by troubleshooting complex issues and guiding customers through effective resolutions. My role bridges technical expertise and customer service, ensuring both operational efficiency and client satisfaction. I collaborate closely with internal teams to identify and resolve product-related bugs, contributing to continuous improvement initiatives. My experience in conducting thorough web testing and maintaining detailed performance reports supports data-driven decision-making. With hands-on expertise in ServiceNow, I efficiently manage, track, and resolve support tickets, ensuring prompt follow-ups and resolution. I also bring in-depth knowledge of Global Distribution Systems (GDS) including Apollo, Galileo, Worldspan, and Sabre, backed by a strong grasp of fare structures and pricing logic. In addition, I’ve acted as a quality checker for GDS fare accuracy, managed ICER uploads, and handled escalations from airlines and internal teams. I'm passionate about improving workflows and leveraging automation to drive continuous service enhancements.