Shahnaz Ansari
Customer Experience Manager at Airtel
Based in New Delhi, India
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Seniority
Manager
Department
Customer/Client Service
Location
New Delhi
Industry
Telecommunications
Company size
104K
Contact information
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s•••••••@airtel.in
Phone
5 credits+91 ••• •••• ••••
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Background
About Shahnaz Ansari
As a Market Planning Head at airtel, I manage the planning for the entire NCR FTTH network, identifying markets and areas for expansion. I also establish relationships with RWA/Builders/Realty developers for early permission closure. With over 10 years of experience in customer experience management, I have led initiatives for both B2B and B2C segments, ensuring seamless onboarding and complaint resolution. I have also collaborated with the engineering team to fix new acquisition complaints, achieving high customer satisfaction. Additionally, I have implemented new KYC processes, resulting in user-friendly applications and improved customer experience. I hold a Bachelor's degree in Accounting from Delhi University. I am skilled in sales management, customer relationship management, and business requirements.
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