Shailesh Lakhe

Background

About Shailesh Lakhe

I am a result driven leader with a strong strategic mind set and a passion for transforming IT service delivery through innovation, lean thinking and service excellence. With over 25 years of extensive experience leading cross functional initiatives in ITIL, ServiceNow and Gen AI, I focus on aligning Service quality assurance with business goals to deliver measurable outcomes. My approach combines cost optimization, proactive risk management and early alert mechanisms that empower leadership with timely insights. I have successfully enhanced contract and quality governance, strengthened service quality assurance, and led initiatives that drive efficiency and reduce delivery risks. Whether deploying lean methodologies to eliminating waste or governing Gen AI to boost productivity and decision making, I consistently strive to create value-centric solutions that improve operational performance and customer satisfaction.I bring proven expertise in strategic leadership, guiding long-term vision and execution across complex environments, and in change leadership, inspiring teams to embrace transformation and adopt new ways of working with confidence and clarity.Expertise - Quality models (ISO 9001,ISO CMMi 2.0)- Metrics management - ITIL- Lean six sigma - Organization Change Management (OCM)- Risk management - Service Quality Assurance- Integration of acquired entities