Shaimaa Aly
Head of Customer Experience at Bosta
Based in Egypt
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Seniority
Director
Department
Customer/Client Service
Location
Egypt
Industry
Transportation; Logistics; Supply Chain and Storage
Company size
1.2K
Contact information
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s•••••••@bosta.co
Phone
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Background
About Shaimaa Aly
At Amazon, project leadership and a Lean Six Sigma Green Belt credential drive my approach to enhancing the customer experience. I executed medium to large projects, reducing costs and improving first contact resolution with a strong focus on anticipating customer issues. Previously at fetchr, compliance and quality assurance were my domains; those competencies now fuel my commitment to setting industry benchmarks at Amazon. By applying trend analysis and agile methodologies, I have made strides in addressing customer needs proactively, ensuring an experience that consistently exceeds expectations.
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