Shaina Narson

Background

About Shaina Narson

I am a talented patient coordinator with a passion for cross-cultural communication, process optimization, and developing innovative solutions to enhance customer experience. My 10+ year career is complimented by my BBA in International Management & East Asian Studies and Integrative Grief & Thanatology certification. My efforts have seen me partner with clinical teams to develop bespoke care plans, support patient pathways, and deliver high-quality care across fertility, oncology, and health e-commerce sectors. Throughout my career, I have gained expertise in customer relationship management, project management, account management, strategic planning, customer experience, acquisition and retention, KPI tracking, CRM tools, and EMR systems. Being fluent in English and proficient in Chinese, Spanish and Uyghur, I have an aptitude for leveraging cultural knowledge to cultivate long-term relationships with local and international stakeholders. With a focus on collaboration and innovation, I am committed to advocating for quality care and safeguarding patients. Connect with me if you are looking to connect with professionals.