Shaina Ng

Background

About Shaina Ng

Versatile, energetic, and imaginative individual with effective communication skills. Recognized to be a strategic thinker, fast learner, multi-tasker and has years of experience in the Food & Beverage industry. • Develop novelties by partnering with vendors and cross functional teams while handling safety, logistics and integration into the park operations which includes recipes, menu design and pricing. • Established strategies, tools and processes for this role with new challenges in supply chain impacts, logistics, warehouse storage, and Merchandise partnerships. • Generated revenue of 2.5 Million for Halloween themed, forecasting 3.4 Million in revenue of Holiday themed, and yearly supporting a 500 Million dollar business of novelties. • Develop for global markets with Shanghai, Hong Kong and Paris. • Review movie and television previews before the public for synergy development. • Attend diversity and inclusion workshops to develop novelties for all persons. • Initiate interactions and exceeding Guest & Cast expectations by upholding the Five Keys of Safety, Courtesy, Show, Efficiency and Inclusion. • Established safe and positive work environments in a multi-faceted, high volume work area through collaborative teamwork and effort reducing injuries by 44% from 2018 to 2019. o Implemented food safety regulations, HACCP and processes for the resorts new Central Bakery production kitchen, educating new Leads and Trainers to perform their role with Food safety and Cast safety in mind. • Efficiently manage labor and food costs by establishing systems in place to reduce labor & product adjustments. o Initiated late order tracking and order verification with iPad technology, showing 60% reduction in adjustments after monitoring & reporting from Oct 2019-Feb 2020. o Reviewed IVAR to correct recipes, yielding a 16% reduction in OE in 2019 from previous year. • As the Training Manager, successfully onboard new Cast Members and set up cross training for new knowledge and menu changes. o Interview new Leads and Trainers and ensure they are ready to make the operation succeed. o Teach Trainer Fundamentals which orients trainers to be consistent in their training guidelines and techniques.