Seniority
Manager
Department
General Business & Management
Location
South Croydon
Industry
Banking
Company size
2.9K
Contact information
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s•••••••@starlingbank.com
Phone
5 credits+44 ••• •••• ••••
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Background
About Shak Uddin
Several years as Resource planner in multi-site call centres in many industries including Housing, Betting & Gaming, Insurance of 500+ FTE contact centres • Experienced user of many WFM programs, Pipkins Vantage Point, Q-MAX, Genesys WFM and AVAYA ACD • Excellent short/medium & long-term forecasting skills to determine demand • Scheduling resource to meet demand • Building effective reporting to track performance • Strong analytical skills
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