Shakeena Richards

Background

About Shakeena Richards

I am a highly effective professional with significant experience as a program coordinator and intake specialist in government housing. I enjoy working with diverse and at-risk individuals and fostering communication among organizational and community stakeholders. I seek new opportunities to continue to grow these skills, innovate and implement new programs, and improve life outcomes for individuals, families, and communities. •Facilitation – Plan and lead monthly briefings with clients and caseworkers to prepare them for success in the housing program •Stakeholder Coordination – Host regular coordination meetings with local partner agencies to network and improve client support; ensure alignment among partners to deliver the best outcomes for clients •Interpersonal Relationships – Regularly address individual client needs by utilizing empathy and compassion, listening to others’ situations and challenges, and providing appropriate emotional, motivational, and material support •Communication – Utilize multiple methods to convey information via email, fax, phone, mail, and in-person meetings. Provide information and connection among clients, organizational staff, administrators, and supporting organizations (e.g, elderly/disabled, recent immigrants, victims of domestic violence, homelessness) •Problem Solving – Ensure clients understand and adhere to program rules and regulations, provide a variety of internal and external organizational supports and resources, provide checks for program accountability and fraud prevention, and refer clients and report appropriate situations to supervisors • Collaboration – Work with supervisors and colleagues to meet client needs and provide interorganizational support •Detail Oriented – Regularly cross-check and enter data and files, create and send out crucial communication to hundreds of clients; annually update databases to keep list current and to minimize mistakes and fraud •Digital – Experienced in Microsoft Teams, Outlook, Excel, Power Point, Word, HAPPY Software (Housing Administration Software)