Shakun Varshney

Background

About Shakun Varshney

Over 18 Years of extensive experience to leading IT Operations for world leaders in Server, Network and End Users Services as a FMS Support with Emergency Assistance Services. I have vast experience in IT Infra and Operations setup and handing high end customers at a time when they are experiencing the most outage and any type to IT related challenge or query related to my domain. Credited with On-site Service Support on IT Infra-structure as well as LAN/WAN/VPN to Corporate Clients like Bharti Airtel, Kotak Mahindra Bank, EMTICI Engg. Ltd, Tata Indicom, IBM India Pvt. Ltd, Lakshmi Vilas Bank Ltd, UNICEF India, Hindustan Coca-Cola Beverages Pvt. Ltd, Hero Motors Ltd, AXA Assistance India Pvt. Ltd, Bharti Assist Global & Global Assure Pvt. Ltd. Assuring 24-hr, real time mission critical support of IT related bottleneck Services through a 24/7 functional support to direct or indirect client and customer interaction. Front ending customer service for all over the office premises, handling high volume IT operations with my senior management team to deliver successfully resolution for any type of query of complex services including vendor management, audit compliance, SLA management, chain management and crisis-infra movement management such as office relocation and back to back IT infra failure. Specialties: Contact Centre Management, Server & Network Infra Support Engineer, involved in IT Infra-structure Implementation, Configuration, Administration and Server Support, gaining expertise on IT Assets like Hardware, Network, Operating Systems, AD & Server Administration. Extensive experience with developing and Intend to build my career with leading corporate of hi-tech environment with committed & dedicated people, which will help me to explore myself fully and realize my potential. Willing to work in challenging & creative environment where I can learn As well as contribute towards achieving the objective of my organization.