Shamara Sinclair

Background

About Shamara Sinclair

As an LQI Analyst at TD, I monitor, evaluate, and score inbound calls against established quality standards and instruments. With over two years of experience in contact center operations in investments, I have developed strong analytical skills, problem solving abilities, and customer service management competencies. I also participate in calibration sessions, communication tools creation, and business goals support and communication.In addition to my quality assurance role, I have also demonstrated my people leadership potential as a Capabilities Coach for six months, where I supported and trained new hires and existing agents on best practices and procedures. I am certified in Canadian Security Course, Conduct and Practice Handbook, and Derivatives Fundamentals and Options Licensing Course, which enhance my knowledge and credibility in the financial services industry. I am eager to further advance my career in people leadership roles and contribute to organizational success.