Shams Tabrez

Background

About Shams Tabrez

As a ServiceNow Developer with over 6 years of experience, I specialize in designing, developing, and optimizing enterprise-level solutions that streamline IT operations, enhance user experience, and deliver measurable value. My expertise spans across ITSM, CSM, Hardware Asset Management (HAM), Virtual Agent, CMDB, and cutting-edge integrations using REST APIs. At the core of my work is a deep passion for automation and efficiency. I've delivered solutions that utilize Predictive Intelligence and Generative AI to improve ticket routing, incident resolution, and decision-making accuracy—bringing AI-powered innovation into daily operations. Whether it's creating complex workflows, building dynamic Service Catalog items, or integrating third-party tools, I focus on crafting solutions that are not only technically sound but also aligned with business needs. Certifications: CSA Certified (ServiceNow), CAD Certified (ServiceNow), CIS-HAM Certified (ServiceNow), ITIL V4 Certified (Axelos), Certified Scrum Master Certified (Scrum Alliance), Cloud Fundamentals (KPMG Certified), Data Scientist certified (IIT Madras) Awards and Achievements: Thanks award (KPMG) 3 time insta awardee at Infosys Limited Converted 9 IIMs (B-Schools) in the academic year 2022-24. I’m always open to discussing how ServiceNow and intelligent automation can transform businesses. Let’s connect and explore how I can contribute to your digital transformation journey.