Shane Clarke
Senior Problem Manager at Smart Dcc
Based in Runcorn, United Kingdom
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Seniority
Manager
Department
General Business & Management
Location
Runcorn
Industry
Energy Technology
Company size
687
Contact information
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s•••••••@smartdcc.co.uk
Phone
5 credits+44 ••• •••• ••••
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Background
About Shane Clarke
Analytical ITSM professional with experience in ITIL® Service Operations, Service Transition, and Continual Service Improvement. Experienced at driving transformation in services, processes, and culture. Experienced in translating end-user requirements and technical issues for customer’s and support teams to understand, troubleshoot, support, and deliver innovative solutions for mobile, hardware, data, and system deployments. Accomplished in virtual and remote management of on and offshore teams, utilising interpersonal and communication skills to build effective cohesive relationships with stakeholders and suppliers, in complex multi-supplier environments. Proven expertise in: Mobile Networking & Security Debt Management Root Cause Analysis Remedy Project Management Corporate Service Management User Focused Solutions Customer Care Service Level Management Relationship Management Managed Services Process Re-Engineering Incident Management Continuous Service Improvement
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