Shane Crosbie

Background

About Shane Crosbie

An adaptable and skilled professional, proficient in communication, problem-solving, closing sales, delivering exceptional customer service, and demonstrating comprehensive product knowledge. Across a multifaceted career, has acquired experience in various industries, including clean tech, insurance, logistics, and utilities. At Powervault, played a vital role in promoting a sustainable net-zero carbon future by managing the Approved Installer Network, increasing B2B revenues, and supporting marketing efforts. Expert in account management, installer network expansion, and conducting training sessions, while proficient in Microsoft Excel, PowerPoint, and CRM systems. As a Claims Associate at Smart Cover, proactively managed clients' insurance claims while adhering to industry standards and regulations. Utilized excellent negotiation skills to foster strong relationships with clients, insurers, and suppliers, as well as mentor junior staff. Held multiple positions at Utility Warehouse, including Account Specialist and Multi Skilled Department Specialist, showcasing a commitment to customer service, regulatory compliance, and efficient issue resolution. Excelled in complaint management and adhered to industry regulations set by Ofgem and Ofcom. At Transport Exchange Group, served as both an Office Manager and Account Manager, providing comprehensive administrative support and coordinating office activities. In the Account Manager role, advised customers on supply chain solutions, nurtured relationships, executed service delivery, and contributed to strategic direction and KPI development. In summary, this professional has a proven track record of success in various roles, consistently demonstrating a strong ability to communicate, problem-solve, and close sales. With a keen focus on customer service and extensive product knowledge, they have made significant contributions to the organizations they have worked for, driving growth and fostering meaningful relationships with clients and partners.