Shane Enstad

Background

About Shane Enstad

Shane is currently the Chief Product Manager with oversite and strategic leadership responsibilities for Client Computing's product portfolio, agile transformation, product management discipline and implementation services team. The breadth of his responsibilities includes the Client Computing Workplace Flexibility and Collaborative Workforce Programs, seventeen solution groups and over 35 products serving the entire USAA enterprise. Shane joined USAA in 1993 as a Member Service Representative in P&C and later at the Bank. He proudly provided customer service to USAA's membership for all P&C insurance products, serviced their auto claims and later provided support for their credit card needs. Shane began his career in IT in 1998 and since then has held various leadership positions in IT Operations to include the direction of Collaboration, Server, Desktop and Enterprise Application infrastructures. Shane has provided leadership to various IT financial components and products, management and evaluation for many critical vendor contracts and strategic relationships, and lead USAA's PRIDE and United Way efforts representing OPS and all of IT respectively.