Shane Farrell

Background

About Shane Farrell

10+ years experience in IT and IT related technical fields. My accumulated experience and skill sets encompass everything from satellite communications, Radio frequency and L.O.S. transmissions, Network security and maintenance, Network engineering, telecommunications, to hardware and software maintenance and troubleshooting. Recent accomplishments include- Team Lead for technical support for NYC based company, Hebrew Homes. I organized technical documentation for customer care support and ensured a smooth and seamless on-boarding process. I was responsible for training new tech analysts for customer support- Team Lead for advanced technical support for Local company, Successware21. I worked with a team of 3 analysts to provide unrivaled tier customer support to hundreds of Successware21 clients- Team Lead, tier II technical customer support for M&T bank, both locally and global. I assisted with training level 10 & 20 support analyst. I also was responsible for all escalation support and documentation on new procedures and support ticket creations- Received Employee of the Month for 2 months straight at Earthlink tech-care Amherst NY. I am professional, educated, certified, experienced, possess great customer service skills, competitive and loyal, great work ethic and discipline, also I always seek advancement and obtaining new knowledge.