Shane Franklin

Background

About Shane Franklin

Established and highly skilled Mailroom and Client Services Operator, with 24+ years’ experience providing reliable, accurate and efficient mail services to support professional staff in corporate environments. As an experienced and customer focused Mailroom and Client Services Operator, I am adept at organising and managing a high functioning mailroom service. This includes coordinating incoming and outgoing mailroom operations, as well as performing associated customer service and administration functions. By combining my advanced prioritisation, time management and organisational skills, I have consistently met and exceeded customer and organisation expectations in high volume and fast paced environments. Driven by a genuine desire to maximise customer experiences and business outcomes, I am dedicated to delivering outstanding services to my customers, while identifying and implementing process improvements that enhance efficiency and productivity.~ CAREER HIGHLIGHTS ~ Independently attended and maintained the Allens law firm corporate office, supporting a remote workforce of 650+ employees over a three-month lockdown period in 2020. Successfully organised and managed a heavy workload and competing demands as a Mailroom and Service Centre Clerk to consistently achieve strict timeframes. Exceeded customer expectations by displaying flexibility, reliability and outstanding organisation skills to meet requests.~KEY SKILLS & VALUE OFFERED~ Receiving, sorting and delivering incoming mail Receiving and processing outgoing mail Coordinating confidential & sensitive information Booking, coordinating and tracking local, interstate and international couriers Business & Administrative support Exceptional interpersonal, verbal and written communication skills Managing telephone, email and in person enquiries and requests Collaborative and supportive leader and team member Relationship building - senior, internal & external stakeholders Planning, organisation, prioritising, multi-tasking & time management Client focused & committed to service excellence Problem solving & decision making Strong professional integrity & work ethic