Shane Kerrigan

Background

About Shane Kerrigan

I studied Business and Accounting in Galway-Mayo Institute of Technology and in 2016 qualified with a level 7 BA in Accounting and Financial Management before making the move to the Hospitality Industry. Hospitality has always been something in which I have been extremely passionate about. During my school days, I completed my work experience in the Mill Times Hotel in Westport and during my college studies, I worked part time in the historic Westport House - originally working as part of the Estate team before transferring departments to Front of House working as part of the reception team. In January 2017, I joined Red Carnation Hotels working in Ashford Castle a luxurious and renowned 5 star hotel located in the West of Ireland and became a part of their Front Of House Team in particular working in Concierge. Here I had the opportunity to learn from the best, I attended a number of in house training programmes which gave me a real insight not only into the Hosptilaity Industry, but also provided me with an introduction to the company, its ethos and the role I could play and be a part of something very special. With the support of my colleagues, management & the trainings provided I had an extremely successful 4 years working on Concierge, being promoted to Team Leader, winning the prestigous Employee Of The Year Award within one year of joining Ashford Castle, becoming the Special Skills Trainer for the entire Front Of House Team and finally becoming Concierge & Reception Supervisor. I have also had the opportunity to cross train & work in a number of other roles within the hotel which have helped me progress which include - Switchboard, Reception, Portering, The Estate Team (gateman, doorman, driver & security), Duty Manager & Accomodation (evening turndown) & Back of House. Most recently I have moved to the Guest Services depatment and have been promoted to Senior Guest Service Executive for Ashford Castle. Here I provide the highest standards and service to all our Guests and act as a personal liason ensuring their stay is seamless. As well as that I am responsible for planning and organising memorable moments for guests that include birthdays, anniversaries, aswell as planning all proposals at the hotel. I am a highly motivated individual who thrives in a fast pace environment. I am extremely passionate & guest focused with a passion for great service and guest satisfaction. I throughly enjoy being apart of, managing, motivating, training and developing a successful team in a 5 star environment.