Shane Powell

Background

About Shane Powell

I am a senior leader with extensive skills and experience in Service Delivery, IT Service Management and contemporary leadership. Experienced Service Delivery Leader The delivery of successful manged services, exceeding customer\stakeholder exceptions and driving improvement has been my focus (both as the customer and the service provider) for over 20 years. My most recent experience working with large, complex, strategic enterprise customers at Telstra has given me a deep understanding of the intricacies of managing at scale. IT Service Management Expert Delivering business value via fit for purpose services. This involves more than just managing ITSM processes and ensuring IT is working for the business. It is more than just defining the services and measuring their performance. It is about understanding the business priorities that deliver what matters, it’s about changing the focus on internal stakeholders (traditional IT) to business customers. It’s about maturing IT to be an integral part of the business. Adaptive Leader Having studied contemporary leadership theory backed by practical leadership training, I have developed deep understanding of the profound value the right leadership style can have on the effectiveness of a team. This is more than great outcomes, its happy, engaged people who feel empowered to make a difference. Deakin MBA My MBA journey has provided me with a special insight in to a broad range of core business and general management competencies. With a particular focus on technology and leadership, Deakin have provided me with a set of skills, tools and great experiences gained from working with a diverse range of professionals from a wide variety of industries.