Shane Spollen

Background

About Shane Spollen

Over the last 13 years at Apple, I have developed and driven innovative process improvements for retail preservation and operations at Apple. I serve as a trusted leader and subject matter expert on numerous technologies with a keen eye for optimizing processes and procedures, training resources, and internal and external communication. As a strategic leader, I am passionate about facilities management and collaborating cross-functionally to resolve complex issues promptly to the company’s expectations. Regardless of the challenge, I remain committed to building a team culture rooted in accountability and high performance. Key Career Highlights: • Multifaceted retail experience focused on troubleshooting, isolating, and resolving issues. • Multifaceted retail operations and preservation experience focused on planning, scheduling, budgeting, resourcing, and executing technical services required to maintain and improve store appearance and operations. • Served as a liaison and a source of consumer insights while leading Market-level meetings between Retail Preservation, third-party partners, and Apple Retail stores. • Proven ability to collaborate with internal and external stakeholders to diagnose, handle, and resolve maintenance issues quickly and efficiently. • Completed “Supply Chain Logistics” course on Coursera. Core Competencies: Strategy Development | Retail Preservation Management | Drives Results | Optimizes Work Processes | Communication | Resource Development | Collaborates | Customer Service | Troubleshooting | Root-Cause Analysis | Data Analytics | Process Improvements | Facilities Management | Culture Building | Team Training | Plans and Aligns Technical Skills: Apple (iOS/iPadOS, MacOS, iCloud, Final Cut Pro, Compressor, Photos, iMovie, Pages, Numbers, Keynote)/ ServiceChannel / Box / Slack / WordPress / SAP / Adobe Creative Suite / Photography